Plantronics Premium Corded UC Headset with Noise-Canceling Mic - Professional USB Headphones for Office, Call Center & Remote Work | Crystal Clear Audio for Zoom, Teams & Webex Meetings

*UPDATE*I purchased this headset originally on January 2021, read my previous review below. However I took a 3rd chance and purchased it June 2023 to see if they fixed all of the issues I stated in my earlier review. The answer is YES, to my surprise this is the best quality headset I have ever used from Poly Lens (aka Platronics). I used this headset every day for business conference calls and although I don't wear it all day long, I have worn it a few straight hours at a time and it doesn't hurt my head or ears as it's adjustable and very comfortable. I'm very happy that they finally fixed all of bugs and glitches, the sound quality is great and others hear me clearly. That is why I have changed my original review from a 1 STAR to now a 5 STAR.---------------------------------------------------------------------------My original review below from January 28, 2021Had issues with this headset immediately after opening the box with the light indicator not coming on to let nearby users know I'm on the call and more importantly the call control buttons will not work if you press the mute speaker or mute microphone on your computer and once that happens the microphone will no longer work and people can't hear when you speak. No matter how many times you revert it back, the call control buttons on the headset won't work and you have to unplug and plug in the USB cable back into the port in order to reset it.I returned the item back to Amazon and purchased the exact same headset model and it also had the same exact issues right out of the box. I used the Plantronics Hub software to configure the headset and update the firmware software, but that doesn't fix the issue either. I even contacted Poly IT Support center and they said it must me a firmware issue with their headset and suggest to replace it again, which is a waste of my time to keep doing this.