****** - Verified Buyer
4.5
I ordered these after trying an off brand on Amazon. The off brand was adequate but had a lot of sound bleed.When I received my first pair of Shokz Open Runs they were AWESOME. extremely light, flexible, comfortable, I could wear all day without a headache, sounded great, and battery lasted ALL DAY!!!These were my go to headset for about two months. One day they bugged out and started triggering my hands free assistant. After charging them overnight, as I usually do, they were unresponsive. The warranty claim was easy to initiate but was overall slower than expected turn around time. About fourish weeks from starting a claim to receiving a new headset. Still, receiving a new headset was a plus.Used my replacement headset for about two weeks and the very same thing happened again.Called the warranty number and talked to a real person in Texas. I explained and he asked me how long I charge the unit for. I responded overnight. He said thats probably why they keep shorting out....What? Its 2023. I havent had to time how long I charge something since I was a child and bought my toys at Radio Shack back in 1980. He told me it takes 2-3 hours to charge completely. Anything more may damage the battery. I asked is there no battery overcharge protection built into a $130 pair of headphones and he said no.Seriously good customer service experience overall but the product itself is lacking in durability. I don't have the time or brain power to remember to take a pair of headphones off the charger before they get damaged. After going over the included instructions, I can find no mention of charging times, however I do see operating temperatures and environments appropriate to its use. As seen in the photo, it states 32°-113°F. I work outside, in hot muggy Missouri,I sweat, profusely. I guess if you plan on sweating, don't use these outside in the summer, or winter, and plan your day around babysitting the charging of your headset, these might be the headset for you.I am returning mine for a refund. I hate giving low star rating. However no amount of customer service or usability can out weigh durability and an obvious flaw. I have hafld dozens of BT headsets from $-$$$. All of which have lasted years, charging overnight or longer. Please fix this issue and I would repurchase and give 6 stars if I could.UPDATEAbout two days after i emailed the company for an exchange (the refund window closed at 45 days) i was emailed a return lable. Less than a week after I made the phone call mentioned above, I received a replacement (and then some) in the mail. The product may have an issue but the 100% customers experience really does make up for the inconvenience. Keep innovative and refining your product, keep your A+ customer service, and you will dominate the wireless sound market.
