****** - Verified Buyer
4.5
I bought this product because the group that I sit with uses them and so there are literally dozens of daily users around me that could provide me real-world evaluation. I also knew that it would work with our phone system. It was available in a dual on-the-ear headset version, which I much prefer to any in-ear or anything that hangs on my ear. Finally, I have had other Jabra products in the past and have been pleased with their performance.INSTALLATION: Basically painless. The Quick-Start booklet that came with the product gave me enough information to do the job (I am technical and have installed and used various headsets, wired and wireless, over the years). There are stickers all over the product that say "Please use the SETUP WIZARD" and point you to a URL, but for me, that turned out to be just a rather confusing online form of documentation that didn't really help me much. The product came with all cables I needed to hook it to both my desk phone and softphone and gave me all functions except the ability to bring the phone off-hook (pick up) and on-hook (hang up) remotely (from the Jabra headset). To get this additional function, I had to order the optional EHS (Electronic Hand Set) adapter. This is understandably an extra-cost option because it is very specific to your brand and model of desk phone.VOICE QUALITY AND RANGE: Quality is very good, both hearing and talking. Range is surprisingly good - I can get at least 150' from my office, including behind walls, before I notice any degradation (a typical cubicled office environment with metal furniture and metal-studded walls). That allows me to get to the kitchenettes at both ends of my area, plus the restrooms :-) I have had no need to wander any further.The radio technology is DECT 6.0 which operates in the 1.92-1.93 GHz band, so (in the US anyway) it doesn't share spectrum or interfere with other common services like Wi-Fi, cell phones, or Bluetooth. There are no external antennas on either the base or headset.GRIPES: The main gripe I have is one that others have also complained about - the "double-tap" function to mute/un-mute the microphone on the headset just does not work well. Even others in my group, who use these things every day, tell me that they can only reliably get it to work maybe 50% of the time. Many of them have given up and only mute the mic from the base (fortunately there is a "mute" button on the base). Also, banging on the side of your headset to mute makes a loud noise in your head, which makes you lose a couple words in the conversation and also disrupts the other attendees who hear it through your microphone. That's especially true if it doesn't work the first time and you have to try it again. Jabra, on the next rev of this model, please put a physical pushbutton on the headset for this important function!The touch-sensitive slide volume control is also a little gronky, but it does work with some practice.UPDATE: After using this for a couple months, I am still pleased and impressed with it. I am also going to buy one for home, so when I'm working from home I don't have to be tied to my computer with a cord.
