****** - Verified Buyer
4.5
For the past several years, I have used the Plantronics CS361N, which is the old version of this headset (that does not include computer or cell phone integration). I have been very happy with that headset, and no one has ever complained about the sound quality. For the past year or so, I have had my eye on this newer version because of the cell phone integration. I have poor reception in my office and it is nice to be able to put the phone on the window sill and roam the office. I have been using the Plantronics Voyager Pro HD (Can you tell I'm a Plantronics fan?) for this task and it has worked well. The problem is you get so used to having a binaural headset, it's hard to go back to taking business calls on anything else.So, to the main review of this headset. The sound quality is just as good as the CS361N and the headset is identical except in color and in the fact that they have intentionally added a little ridge to the charging dock so you can't use the headset from the previous version. I also like being able to hook it up to the computer and monitor battery level and alter protection modes (volume limits, etc.). Previously, I always felt like I had to return the headset to the cradle to make sure there was enough battery left for the day. With the computer integration, it is no longer guesswork and I am able to feel comfortable leaving the headset in a more convenient place.I was also worried about sound quality with my cell phone. I knew that the voyager pro HD had better Bluetooth sound than any other headset I've tried, and was worried this might not be quite as good. After calling several people and leaving myself several voicemails, I was glad to find out this headset sounds even more natural to the other party than the voyager. It is also almost instantaneous in connecting.There are three slight negatives. 1) I thought I could duplicate the settings from my old headset and be good to go. Unfortunately, there apparently isn't a standard for Plantronics headsets, and it took about 20 minutes to dial in the new headset to my phone system to get the best sound. If you haven't had a true office headset before, it's just trial and error to get the best sound. 2) The old headset had a setting where when you pick up the headset from the cradle, it automatically turns itself on. I got used to that being the case and, unfortunately, I haven't that setting no longer exists. 3) When you're calling out on your cell phone, you have to make sure your headset is turned on to 'cell' (requires pressing a button on the base) to make the call using the headset. You can set it to default to 'cell phone', but it's still a pain if you use your office phone more often.All in all, this is a great headset if you have multiple devices to use. If you don't, I would consider going with one of the office phone only headsets. If you've never used wireless, this is like the first remote control you had on your TV. You won't ever be happy going back to the wire. I sit a few feet from my phone and it still makes a huge difference in comfort.